Privacy policy

TREKZO OFFICIAL STORE POLICY DOCUMENT
Store Name: Trekzo Official
Location: Karachi, Sindh, Pakistan
Effective Date: 20 july 2025

1. Store Hours & Operations

  • Opening Hours: Monday to Sunday, 11:00 AM – 9:00 PM 

  • Contact: 0333-2035282 0329-1647420 
    | trekzoofficial06@gmail.com | trekzoofficial_786

2. Pricing & Payments

  • All prices are listed in Pakistani Rupees (PKR).

  • Prices are inclusive of all applicable taxes unless stated otherwise.

  • Accepted Payment Methods:

    • Cash

    • Bank Transfer (for online orders)

    • Mobile Wallets (Easypaisa, JazzCash, Sadapay, Naya pay)

3. Return & Exchange Policy

  • In-Store Purchases:

    • Items can be exchanged within 7 days of purchase.

    • Must be unused, with original tags and receipt.

    • No refunds. Only exchanges or store credit offered.

    • Sale items are not eligible for exchange.

  • Online Orders:

    • Exchange requests must be made within 5 days of delivery.

    • Shipping costs for returns/exchanges are borne by the customer unless the item was defective/wrong.

    • Damaged or incorrect items must be reported within 24 hours of delivery with photographic proof.

4. Customer Service & Dispute Resolution

  • Our customer service team is available Mon–Sun, 11 AM – 9 PM.

  • For complaints or queries, please contact us at trekzoofficial06@gmail.com or WhatsApp 0333-2035282.

  • Disputes will be handled fairly and in accordance with Pakistani consumer protection laws.

5. Quality & Authenticity

  • All products are 100% original and crafted with care.

  • Fabrics are sourced from reliable vendors across Pakistan.

  • We aim to meet quality benchmarks in stitching, design, and finishing.

6. Data Privacy Policy

  • Customer information is kept confidential.

  • No personal data is shared with third parties without consent, in line with Pakistan's data protection regulations.

  • Online payment data is encrypted and handled through secure third-party processors.

7. Code of Conduct (Staff & Customers)

  • Respectful behavior is expected from all customers and staff.

  • We reserve the right to refuse service in cases of abusive behavior, shoplifting, or violation of store rules.

  • Staff are trained to offer courteous and helpful service at all times.

8. Legal Compliance

  • The store complies with:

    • Pakistan Consumer Protection Act

    • Taxation and Sales Receipt Laws

    • Any relevant trade and retail regulations from provincial or federal authorities

9. Amendments to Policy

  • This policy may be updated periodically.

  • Changes will be posted in-store and online.

  • Continued use of our services implies acceptance of updated terms.

Authorized by:
Syed Ali Hassanain/ Muhammad Rayyan Khan
20/07/2025