Exchange policy

Exchange Policy

At TREKZO OFFICIAL, we take pride in offering high-quality products. We understand that sometimes exchanges are necessary, and we are here to help. Please read our exchange policy below to ensure a smooth process:

1. Exchange Eligibility

  • Items are eligible for exchange within [30 days] from the date of purchase.

  • To be eligible for an exchange, the item must be unused, in the original condition, and in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required for all exchanges.

2. Non-Returnable Items

  • We do not accept returns on any items. Once purchased, the product cannot be returned to us.

  • Please make sure you are fully satisfied with your purchase before finalizing your order.

3. How to Process an Exchange

  • If you need to exchange an item, please contact us at trekzoofficial06@gmail.com with your order number and details of the item you wish to exchange.

  • Our customer service team will provide you with instructions on how to proceed.

  • Please note, the customer is responsible for the cost of shipping the item back for exchange.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Your contact email].

  • We may offer a replacement or an exchange for defective products. Photos of the damaged product will be required as proof.

5. Exchanged Item Shipping

  • Once your exchange has been approved, we will send out the exchanged product to the shipping address provided.

  • Shipping fees for exchanges are non-refundable.

6. Final Sale Items

  • All sale or clearance items are final sale and cannot be exchanged or refunded.